Refund Policy
Returns & Refunds
We take every care to ensure your order is securely packaged and arrives in excellent condition.
If you're not completely satisfied with your purchase, you can return your item within 90 days of delivery for a refund or exchange, provided it is unused, in its original condition and includes all original packaging.
Please note: Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning unwanted items.
If your item is faulty, damaged in transit or we've sent you the wrong product, we'll arrange a free return and provide a replacement or full refund where appropriate.
This does not affect your statutory rights.
To be eligible for a full refund, returned items must be received in their original condition with all original packaging. Every return is carefully inspected by our team upon receipt. Unfortunately, we may be unable to issue a refund if an item has been used, damaged after delivery, or returned without its original packaging, unless the item is faulty.
Received a Faulty or Damaged Product?
We apologise for any inconvenience caused and we're here to help.
Please do not return a faulty or damaged item until you've contacted our customer support team, as we may be able to resolve the issue without requiring a return.
To help us investigate your claim as quickly as possible, please provide:
- Your full name
- Your email address
- Your order number
- Details of the item
- Clear photographs showing the fault or damage
Once we've reviewed the information, a member of our team will contact you with the next steps. If a return is required, we'll provide simple return instructions and arrange your free return to make the process as quick and straightforward as possible.