Although it's not required, setting up an account offers several advantages, such as tracking your order history, managing saved parts lists, and enjoying a quicker checkout process in the future. If you'd prefer not to create an account, you can choose to check out as a guest instead.

Once your order is successfully placed and payment has been completed, you will receive an email confirmation containing all the details of your order along with estimated delivery times.

• Orders made before 2 PM, Monday to Friday, will be dispatched the same day.
  
• Orders placed after 2 PM or during the weekend will be sent out the next working day.

Please keep in mind that additional delivery time may be necessary during busy periods, such as bank holidays, Christmas, and Easter.

You will receive a follow-up email to confirm that your order has been dispatched, along with any available tracking information.

There might be a slight delay in sending out order confirmations. Please check your junk and spam folders. If you haven't received anything within 24 hours, feel free to reach out to us, and we will look into it for you.

The fastest and simplest way to place an order with us is through our website. Simply add all your desired items to your basket and proceed to checkout. However, we understand that some customers prefer to speak with us directly. In such cases, feel free to call us from Monday to Friday at (01902) 714466 between 9:00 AM and 4:00 PM, and we will gladly assist you in processing your order over the phone.

We utilize Shopify Payments, enabling us to accept all major debit and credit cards, as well as digital wallets. This ensures that your data remains fully protected and secure. If you’re local and prefer to collect your item in person, we are also happy to accept cash at the time of collection.

We suggest that you enter your billing and shipping address information precisely as it appears with your payment provider. If you encounter recurring issues, please reach out to your provider for assistance.

We host a variety of promotions throughout the year. Sign up for our newsletter to receive exclusive offers and discount codes as soon as they are released.

Occasionally, prices may fluctuate due to various factors such as demand, promotions, or market changes. We recognize that it can be frustrating when an item is discounted shortly after your purchase; however, we regret to inform you that we are unable to provide refunds or credits for any price reductions that occur after an order has been placed.

If you need to modify or cancel your order, please reach out to us promptly after placing it, and we will check the status of your order. While we will do our utmost to assist you, please understand that during busy times, this may not always be feasible.

Unfortunately, once your order is placed, we cannot modify the delivery address. In this case, please give us a call, and we will do our utmost to put a hold on your order. If feasible, we will issue a refund, allowing you to place a new order with the updated delivery address information.

All orders submitted before 2 PM from Monday to Friday will be shipped out on the same day. Orders placed after 2 PM or during the weekend will be dispatched on the next working day. Please keep in mind that additional delivery time may be necessary during peak periods, such as bank holidays, Christmas, and Easter. Once your order has been dispatched, you will receive a follow-up email confirming the shipment and providing any available tracking information.

We provide a complimentary **free postage service** for all our orders by default, unless you request express delivery.

Need your item in a hurry? We provide express delivery options that you can choose during the checkout process.

We utilize both Royal Mail and Evri for our delivery services. The choice of courier depends on the parcel's size and value. If you select special next-day delivery, it will always be handled by Royal Mail.

We recognize that delays can occur occasionally, and we sincerely apologize for any inconvenience this may cause. Once your order has been dispatched from our warehouse, you will receive a dispatch email containing tracking information and estimated delivery times. If the expected time has passed, please check with your neighbors to see if someone might have accepted the parcel on your behalf, as a notification card may not always be left. If that doesn't yield results, please reach out to us, and we will work to resolve the issue as swiftly as possible.

Please take a moment to check your courier tracking for further details, as your order might have been delivered to a neighbor or placed in a secure location. If you are still unable to find your order, do not hesitate to reach out to us.

In certain instances, depending on the size of the parcel, it might be deliverable through your letterbox without needing a signature. If this is not the case, you will receive a notification from the courier with additional details. Typically, they will either leave the package with a neighbor or attempt delivery again the following day. You may also have the option to adjust your preferences through the courier's in-flight delivery choices.

Regrettably, this is not a service we can provide. However, you might have the option to postpone delivery or modify your preferences (such as a safe place or neighbor) through your courier's in-flight delivery features.

We apologize for the inconvenience caused by your order not reaching you. There are several reasons this may occur:

• The delivery was refused
• The address information was incorrect or insufficient
• The parcel was damaged during transit
  

Rest assured, once the item returns to our warehouse, we will promptly process your refund. There is nothing you need to do.

Currently, we only offer delivery services within the UK.

Certainly! Please go ahead and place your order, making sure to choose the 'Store Pickup' option. We will prepare your order, and it will be ready for you within an hour (Monday to Friday, 9 AM to 4 PM). Please remember to bring proof of purchase with you.

Yes, we also provide a click-and-collect option. When you check out, simply select 'Pickup Point,' and you'll be presented with various pickup locations to choose from in your area.

Yes, you may return your order as long as it remains in its original unused condition. You have up to 30 days from the delivery date to request a return. Please contact us via email, and we will note your order accordingly. After that, you will have 14 days to send the item back to us, with the return shipping cost being your responsibility.

Our returns should be sent to the following address:

Argo City Ltd
Unit 3, Shaw Park Business Village
Shaw Road
Wolverhampton
West Midlands WV10 9LE

While we make every effort to package our orders securely, we recognize that issues can occasionally arise, and we sincerely apologize for any inconvenience caused. If you happen to receive a damaged item, please contact us via email within 14 days of receipt, providing details of the issue along with a photo of the damage. We will work to resolve the matter for you promptly. Should we need the item returned, a prepaid return label will be sent to you via email.

We offer a 12-month warranty on all our products. If any item fails within a year, just contact us, and we will promptly replace it with no hassle. We conduct rigorous quality tests on all our bulbs to ensure that we deliver only the best lighting solutions. Each unit is subjected to comprehensive evaluations of performance, longevity, and safety, guaranteeing consistent brightness and reliability.

Once your return package is en route back to us, the return process begins. We will inform you when your return has been received and inspected, and once it is accepted, a refund will be initiated. This process may take up to five business days from the time your return tracking indicates it has been delivered. Please allow up to seven business days for the refund to be credited back to your original payment method.

Regrettably, all refunds must be issued to the original payment provider and card that were used when you placed your order with us.

No worries! We can offer you a one-time discount code for your future purchases with us. Please mention this when you request your return.

When returning an item bought with a discount code, your refund will be based on the discounted price you paid, rather than the original full price.

If you're uncertain about the appropriate bulb fitting for your car, please reach out to us. Provide your license plate number, along with the vehicle's make, model, and year, and we will guide you in the right direction.

If you can't locate the bulbs you need on our website, please reach out to us, and one of our team members will be delighted to assist you.

LED bulbs are only road legal when they have been factory fitted as standard, please be aware that aftermarket LED bulbs used on the exterior of a vehicle are not UK road legal. However, issues of this kind are uncommon, as most MOT centres are satisfied as long as the bulbs emit a bright, crisp white light, making them safe for road use. This does not apply to the interior where you can install any LED bulb or colour you like.

Halogen and Xenon Bulbs: A Comparison

• Halogen Bulbs

Emit a warm, yellowish light at approximately 3000K, utilize a glowing tungsten filament providing between 400 to 1000 hours of illumination and generally consume more energy.

• Xenon Bulbs

Produce a bright, crisp white with a bluish tint, achieving a higher colour temperature of around 6000K, they generate light through an electric arc in ionized gas. Xenons last significantly longer, often reaching 2000 to 4000 hours, an initial boost is required to ignite the arc gas, after which it stabilizes.

Overall, while halogen bulbs provide a warm ambiance, xenon bulbs offer a more efficient and longer-lasting lighting solution.

LED bulbs utilize diodes to produce light, making them significantly more efficient and durable compared to halogen bulbs, which rely on a filament, and xenon bulbs, which operate using an electric arc. As a result, halogen and xenon bulbs are less resilient. LED bulbs represent a modern enhancement and have become a highly favored replacement among many vehicle owners.

In most cases, replacing your bulbs is quite simple; however, we are unable to offer a detailed guide since each car model varies. We recommend referring to your vehicle's handbook for additional instructions.

Most replacement bulbs do not need any modifications unless you choose to increase the wattage. In such cases, we recommend seeking professional advice. If you have any doubts, please feel free to reach out to us.

100W bulbs are not permitted for use on UK roads and are typically intended for off-road applications only. If you are upgrading from standard 55W bulbs, we strongly recommend having your wiring inspected to ensure it can handle the increased power.

You can watch videos showcasing all of our light bulbs on our YouTube channel. We invite you to subscribe, share with your friends, and enjoy the content!

For inquiries regarding bulk purchases, please reach out to us via email with your specific requirements, and we will respond promptly.

Yes, we certainly do! You can easily find this video on our YouTube channel, where you'll also discover many other helpful product videos.

Regrettably, we do not offer a fitting service for our products at this time.